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Terms of Service

Last updated: July 13, 2026

These Terms of Service (“Terms”) govern your access to and use of the Sparkefy mobile application and website at sparkefy.app (together, the “Service”), operated by Sparkefy LLC (“Sparkefy,” “we,” “us,” or “our”).

1. Agreement to these Terms

By downloading, accessing, or using Sparkefy, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. We may update these Terms from time to time; the “Last updated” date will change, and continued use after changes constitutes acceptance.

2. The marketplace

Sparkefy is a technology platform that connects customers who want home and local services with independent service providers (“providers” or “pros”). Sparkefy does not itself perform detailing, lawn care, pressure washing, cleaning, exterior maintenance, or other field services, and is not the employer, partner, or joint venturer of providers unless we expressly say otherwise in writing. Contracts for the actual service work are between the customer and the provider. Sparkefy facilitates discovery, booking, payments, and related tools.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use Sparkefy. You agree to provide accurate account information and to keep it updated. You may not use the Service if you are prohibited from doing so under applicable law.

4. Accounts and security

You may create an account using Sign in with Apple, phone authentication, or other methods we offer. You are responsible for activity under your account and for safeguarding access to your device and credentials. Notify us promptly at sparkefysupport@gmail.com if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms or that present safety or fraud risk.

5. Bookings, cancellations, and the 30-day window

When you place a booking, you request a service from a provider on the terms shown in the app (including estimate, schedule, and fees). New bookings are limited to a 30-day booking window so schedules remain reliable.

You may cancel eligible bookings from Bookings or, when available, from Live Tracking. Paid bookings are refunded automatically when possible through Stripe, subject to payment-processor timing and any additional cancellation rules displayed in the app at the time of booking. Sparkefy may cancel bookings that violate these Terms or that cannot be fulfilled safely or lawfully.

Customers and providers are expected to communicate in good faith and show up for confirmed jobs. Repeated no-shows, abuse, or fraudulent bookings may result in account action.

6. Fees and payments

  • Prices and estimates are shown in the app before checkout.
  • Payments are processed by Stripe. Sparkefy does not store full card numbers.
  • Sparkefy uses a transparent dual 15% fee model (customer platform fee and provider platform fee on the service price). Fees are disclosed in the booking summary.
  • Optional tips after a completed job go 100% to the provider.
  • Providers receive net earnings after the platform fee (and any other amounts disclosed in the app), subject to Stripe payout timing and verification requirements Stripe may impose.
  • You are responsible for any applicable taxes required by law.

7. Provider terms

If you use Sparkefy as a provider, you additionally agree that:

  • You are an independent contractor, not a Sparkefy employee or agent.
  • Your showcase, photos, pricing, and descriptions will be accurate and not misleading.
  • You will perform services in a professional, safe, and lawful manner.
  • You are solely responsible for obtaining any licenses, permits, insurance, and tax registrations required for your work in your jurisdiction.
  • You will only use customer information for completing the booked job and not for unrelated marketing or harassment.
  • Sparkefy may remove content or suspend providers that harm users, the platform, or our reputation.

8. Acceptable use

You agree not to:

  • Use the Service for illegal, fraudulent, or harmful purposes
  • Harass, threaten, discriminate against, or exploit other users
  • Post or transmit malware, spam, or infringing content
  • Scrape, reverse engineer (except where prohibited by law from restricting), or disrupt the Service
  • Misrepresent your identity, qualifications, or the nature of a service
  • Circumvent fees, payment systems, or safety features in bad faith
  • Book or offer services that violate local law or third-party rights

9. User content

You retain ownership of content you submit (such as profile text, showcase photos, and job photos). You grant Sparkefy a non-exclusive, worldwide, royalty-free license to host, store, display, and use that content solely to operate and promote the Service (including showing showcases to customers). You represent that you have the rights needed to grant this license and that your content does not infringe others’ rights. We may remove content that violates these Terms.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARKEFY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT ANY PROVIDER WILL MEET YOUR EXPECTATIONS, THAT BOOKINGS WILL BE UNINTERRUPTED, OR THAT THE APP WILL BE ERROR-FREE. SERVICE WORK IS PERFORMED BY INDEPENDENT PROVIDERS; EVALUATE PROS USING SHOWCASE INFORMATION, ESTIMATES, AND YOUR OWN JUDGMENT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARKEFY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR FROM SERVICES PERFORMED BY PROVIDERS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SPARKEFY IN PLATFORM FEES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

12. Indemnity

You agree to indemnify and hold harmless Sparkefy and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of these Terms, your user content, or (if you are a provider) your performance of services or failure to comply with applicable law.

13. Termination

You may stop using Sparkefy at any time and may request account deletion by emailing support. We may suspend or terminate access if you violate these Terms, if required by law, or if we discontinue the Service. Provisions that by their nature should survive (including disclaimers, limitations of liability, indemnity, and dispute terms) will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Except where prohibited by law, you agree that courts located in Florida will have exclusive jurisdiction over disputes arising from these Terms or the Service. Nothing in these Terms limits rights you may have under consumer-protection laws that cannot be waived.

15. Apple App Store notice

If you obtained the app from the Apple App Store, you acknowledge that these Terms are between you and Sparkefy, not Apple. Apple is not responsible for the app or its content. Apple has no obligation to furnish maintenance or support. To the extent any warranty applies that cannot be disclaimed, Apple’s sole obligation is refund of the app purchase price (if any). Apple is a third-party beneficiary of this section and may enforce it. You represent you are not in a country subject to U.S. embargo or on a U.S. denied-party list, and that you will comply with applicable third-party terms when using the app.

16. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any in-app policies referenced at booking, are the entire agreement between you and Sparkefy regarding the Service.

17. Contact

Questions about these Terms:

These Terms are provided for App Store and product readiness. They are not a substitute for advice from a licensed attorney for your specific situation. Consider a legal review before major commercial scale-up.