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Privacy Policy

Last updated: July 13, 2026

This Privacy Policy explains how Sparkefy (“Sparkefy,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Sparkefy iOS application and the website at sparkefy.app.

1. Introduction

Sparkefy is an on-demand marketplace that connects customers with independent local service providers for home and property services (including detailing, lawn care, pressure washing, home cleaning, gutter and exterior maintenance, and related categories). This policy applies to the Sparkefy mobile app and marketing/support website. By using Sparkefy, you agree to the practices described here. If you do not agree, please do not use the service. For questions, contact sparkefysupport@gmail.com.

2. Information we collect

We collect information you provide and information generated when you use the app:

  • Account and profile data: name, email address and/or phone number, profile details you choose to add, ZIP code, and service address information needed for bookings.
  • Authentication data: when you sign in with Apple or phone authentication, we receive identifiers and related account fields permitted by those providers.
  • Location: with your permission, approximate or precise location for matching providers, displaying nearby services, and live tracking during supported jobs (via MapKit and related system services).
  • Media: photos you or a provider upload for jobs, work samples, or provider showcases.
  • Booking and transaction metadata: service type, schedule, estimates, fees, tips, status, and related history. We do not store full payment card numbers; Stripe processes card payments.
  • Communications: messages or details you send to support (for example booking ID, device info you choose to include).
  • Device and usage data: basic technical information needed to operate the app (such as app version and crash/diagnostic data provided by Apple platforms). We do not sell personal data. We limit collection to what is needed to run and improve Sparkefy and to provide support.

3. How we use information

We use information to:

  • Create and manage accounts (customer and provider roles)
  • Match customers with providers, display estimates, and fulfill bookings
  • Facilitate payments and platform fees through Stripe
  • Enable live tracking on supported jobs
  • Host provider showcases and job-related photos
  • Provide customer support and respond to requests
  • Protect safety, prevent fraud and abuse, and enforce our Terms
  • Improve product reliability and user experience
  • Comply with law and respond to lawful requests

4. How we share information

We share information only as needed to operate the marketplace:

  • Service providers (pros): assigned providers receive customer details required to perform the job (such as name, contact info, service address, and job notes). They do not receive your full payment card data.
  • Customers: when you book a pro, you may see provider profile, showcase, and job status information.
  • Payment processor: Stripe processes payments and related fraud prevention. Their use of data is governed by Stripe’s policies.
  • Infrastructure processors: we use backend services (including cloud database, authentication, and storage providers such as Supabase) to host accounts, bookings, and media securely.
  • Legal and safety: we may disclose information if required by law, regulation, legal process, or to protect rights, safety, and integrity of users and Sparkefy.

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

5. Payments

Checkout is handled by Stripe. Sparkefy does not store full card numbers on our servers. Pricing uses a dual 15% model (customer platform fee and provider platform fee on the service price), disclosed in the booking summary. Optional tips after a completed job go entirely to the provider. With deferred pay, a card may be saved at booking and charged when the provider finishes the job. Transaction records necessary for accounting, support, and dispute handling may be retained as described in Section 6.

6. Data retention

We retain personal information for as long as your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal, tax, and accounting obligations. When you request deletion, we will delete or anonymize personal data within a reasonable period (we aim to complete requests within 30 days), except where we must retain certain records by law or for legitimate safety/fraud prevention purposes.

7. Your rights and choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your account and personal data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent (for example, location permission via iOS Settings)

To exercise these rights, email sparkefysupport@gmail.com. We will verify your request and respond as required by applicable law, typically within 30 days. You can also control location and notification permissions in iOS Settings.

If you are a California resident, you may have additional rights under the CCPA/CPRA (including rights to know, delete, and correct). We do not sell or share personal information as those terms are defined for advertising purposes. Residents of the EEA/UK may have GDPR rights including data portability and the right to lodge a complaint with a supervisory authority.

8. Children’s privacy

Sparkefy is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take steps to delete it. Users must meet the age requirements in our Terms of Service (18+).

9. Security

We use reasonable technical and organizational measures designed to protect personal information, including encrypted transport (HTTPS), access controls, and reputable infrastructure providers. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. International transfers

Sparkefy is operated from the United States. If you access the service from outside the U.S., your information may be processed in the United States and other countries where our processors operate. Those locations may have different data-protection laws than your home country.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we may provide additional notice (for example, in-app notice or email when appropriate). Continued use of Sparkefy after changes become effective constitutes acceptance of the updated policy.

12. Contact us

For privacy questions, data requests, or concerns:

This page is the Privacy Policy URL intended for App Store Connect and in-app legal links.